Facebook glitch exposes chat messages

Thursday May 6, 2010

SAN FRANCISCO: Facebook on Wednesday temporarily shut down its online chat feature after a software glitch let people’s friends in the online community see each others’ private chat messages.

For a “limited period of time” chat messages and pending friend requests could be made visible to friends, according to Facebook.

For peeks at the usually walled-off information Facebook users had to manipulate a “preview my profile” feature in a particular way, according to Facebook.

“When we received reports of the problem, our engineers promptly diagnosed it and temporarily disabled the chat function,” a Facebook spokesman said in an email response to an AFP inquiry.

“We also pushed out a fix to take care of the visible friend requests.”

Chat was back in action for most Facebook users by 1900 GMT and it was expected to be working across the website “shortly.”

“We worked quickly to resolve this matter, ensuring that once the bug was reported to us, a solution was quickly found and implemented,” the Facebook spokesman said. Crosshairs on Facebook

The software glitch struck as the world’s top online social-networking service is increasingly scrutinised regarding the privacy of members.

Slightly more than half of adult users of social networks have posted “risky personal information” such as birth dates or children’s photos to profile pages, according to a Consumer Reports survey titled Social Insecurity.

The survey indicated that 23% of Facebook’s users “either didn’t know that the site offered privacy controls or chose not to use them.”

Last week, four US senators expressed concern to Facebook over recent changes to the social network that they say compromises the privacy of its more than 400 million users.

In a letter to Facebook co-founder and chief executive Mark Zuckerberg, the senators said they were concerned that personal information about Facebook users is being made available to third party websites.

They also said the Palo Alto, California-based Facebook should make sharing personal information an “opt-in” procedure in which a user specifically gives permission for data to be shared.

The letter was signed by Democratic senators Charles Schumer of New York, Al Franken of Minnesota, Michael Bennet of Colorado and Mark Begich of Alaska.

Senator Schumer has urged the US Federal Trade Commission (FTC) to look into the privacy practices of Facebook, MySpace, Twitter and other social networking sites and to issue guidelines on the use of private information.

Privacy still paramount

Facebook on April 21 rolled out a series of new features including the ability for partner websites to incorporate Facebook data, a move that would further expand the social network’s presence on the Internet.

Facebook vice-president of global communications, marketing and public policy Elliot Schrage has been adamant that online privacy is taken very seriously at the company.

“These new products and features are designed to enhance personalisation and promote social activity across the Internet while continuing to give users unprecedented control over what information they share, when they want to share it, and with whom,” Schrage said. — AFP/Relaxnews

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